ChangeNOW: Features, Fees & Security

ChangeNOW is a non-custodial cryptocurrency exchange platform that allows users to swap digital assets instantly without creating an account. With support for hundreds of coins, competitive exchange rates, and no hidden fees, ChangeNOW offers a simple and transparent way to trade crypto. Its non-custodial nature ensures users retain full control over their funds, while advanced security protocols protect every transaction.

Advantages
One of the biggest advantages of ChangeNOW is its lightning-fast swap times, averaging just 2 minutes with a 98% success rate, making it ideal for quick ChangeNOW swaps. The non-custodial model enhances privacy and security, as ChangeNOW never holds your funds. Users praise its vast asset support, low fees with cashback options, and fiat buying methods like Visa and Apple Pay. Positive reviews highlight excellent customer support and DeFi features for cost savings, contributing to over 5 million satisfied clients since 2017.
Limitations
Despite its strengths, ChangeNOW has some limitations, such as occasional technical glitches that may require troubleshooting like clearing cache or disabling VPNs. Fees, while reasonable (scoring 7.75/10 in reviews), aren't the absolute lowest compared to some competitors. The platform lacks built-in advanced trading features like margin trading, and while mostly account-free, high-value transactions might trigger AML checks. User experiences on social media occasionally mention delays in support responses during peak times.
Fees & Costs
ChangeNOW prides itself on offering some of the lowest fees in the industry, with transparent pricing that minimizes deviations from estimated rates (typically under 0.5%). For a standard ChangeNOW swap, fees are competitive and include network costs, but users can save more through off-chain swaps and DeFi integrations in ChangeNOW Pro. Cashback rewards further reduce effective costs for frequent traders. While not the cheapest overall, reviews rate its fees as reasonable, starting from small minimums without hidden charges on the ChangeNOW exchange.

Security & Trust
Security is a cornerstone of ChangeNOW, operating as a non-custodial platform since 2017, meaning it never stores user funds or requires personal data for most swaps. This model reduces risks associated with centralized exchanges, earning high trust scores in reviews. Features like AML checks in Pro accounts add an extra layer of protection, and the platform's 98% triumph rate underscores its reliability. Users report positive experiences with secure transactions, reinforcing ChangeNOW IO as a safe choice for crypto exchanges.
Customer Support
ChangeNOW provides responsive customer support through email ([email protected]) and an online request form, with promises of quick replies. Many users commend the instant chat support for being professional and technically competent, especially in resolving issues like delayed transactions. While email exchanges can sometimes feel cumbersome for non-experts, the team's helpfulness stands out in crypto, as noted in social media reviews. For urgent matters, troubleshooting guides are available on the ChangeNOW exchange site.
Alternatives to ChangeNOW
If ChangeNOW doesn't fully meet your needs, consider alternatives like Changelly for similar instant swaps with broad asset support, though it may have slightly higher fees. FixedFloat offers competitive rates and speed but lacks some DeFi features. SimpleSwap is another non-custodial option praised for simplicity, while Uniswap provides fully decentralized trading for those preferring DEXs. Each has its pros, such as lower KYC requirements, but ChangeNOW often edges out in speed and user-friendliness based on 2025 reviews.